Customer FAQs
Please read and review our Terms and Conditions prior to shopping on our site.
PRICES
Prices displayed on our site exclude taxes and customs duties where applicable.
SHIPPING
All orders placed through the site will be processed and an email confirmation will be sent within 48 hours. We may not be able to guarantee any delivery timelines prior to processing your order and informing you on our current availability. Please email us to inquire about availability and shipping options.
LEAD TIMES
All pieces are handmade and require 2 - 4 weeks in production lead times. Delivery times would apply after production has been completed.
DUTIES
We are not responsible for any duties imposed when your order is shipped from our location. We are also not responsible for any customs clearing requirements.
COUNTRY OF ORIGIN
To make our jewelry we work with the most skilled and reputable manufacturers. Our pieces are handmade in Jordan, Turkey, Lebanon and Thailand. Certificates from our highly qualified jewelry experts will accompany each piece purchased from our collection. Our diamonds are ethically sourced.
PRODUCTS
We have made every effort to display as accurately as possible the colors, size and likeness of our product with our images but we cannot guarantee that your computer monitor's display of the color or size will be accurate. Some products will appear smaller or larger than their actual size. Please note that all descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We also reserve the right to discontinue any product at any time.